Lesco Duplicate Bill Download Online PDF 2024

If you ever misplace your LESCO bill or haven’t received it, don’t worry. You can easily check and download a duplicate bill online. LESCO has designed this facility for its consumers, so they can quickly access their electricity bill without hassle. You’ll need your 14-digit reference number or 10-digit customer ID, both of which are unique to each printed bill. This online service ensures that you can view your bill details, check the due date, and pay on time to avoid any late charges. You can also save a PDF copy for record-keeping in a safe place.

To download the LESCO duplicate bill, go to the official LESCO website, enter your reference number or customer ID, and within seconds, you can view, download, and even print your bill. This feature allows LESCO consumers to quickly access their electricity bills at no cost, ensuring they never miss a payment. You no longer need to wait for the physical copy or worry about losing it, as this process is quick, easy, and free for all LESCO customers.

Table of Contents

Steps to Check Lesco Duplicate Bill Download

To check your LESCO (Lahore Electric Supply Company) bill, follow these simple steps:

Open LESCO Billing Website

Go to the LESCO billing website by either searching for “LESCO Online Bill” on your preferred search engine .

Locate the Reference Number Input Field

On the LESCO official website, look for the Reference Number and Customer ID input fields, which are prominently displayed on the homepage.

Lesco Duplicate Bill Download Online PDF

Enter Your Reference Number

In the Reference Number section, enter your Reference Number or Account ID found on your previous LESCO electricity bill. This number is a unique identifier linked to your electricity connection.

Click on “Submit” or “Check Bill”

After entering your Reference Number, click the Submit or Check Bill button. The website will process your request and retrieve your current electricity bill details.

View and Print Your Bill

Once the system has fetched your bill details, you can view your current LESCO bill on the screen. If you need a physical copy, you can easily print the bill directly from your browser.

How To Check LESCO Bill

To check your LESCO bill, you have two options:

Using either your Reference Number or your Consumer ID. Both numbers are crucial for accessing your electricity bill online. Simply enter one of these in the required field on the LESCO website and you’ll instantly get your bill details.

Apart from online methods, there are other options to check your bill and related information. You can receive updates via SMS or Email. Many people prefer these methods for convenience, as they allow you to receive your bill details directly on your phone or email inbox without the need to visit the website. Both options are simple and make bill checking hassle-free.

Check Bill with Reference Number

To check your bill with your 14-digit reference number, simply insert the number into the provided form on the LESCO Bill Check Online website. Once you’ve entered the number, click the submit or process button, and your duplicate bill will appear on the screen. You can then view, download, or print the bill for your records.

Your reference number is typically a 14-digit code found on your physical electricity bill, often printed in the top left corner. This number is a combination of your batch number, sub-division number, and customer number, with a format like 12 12345 1234567U for urban areas or 12 12345 1234567R for rural areas. By using this code, you can easily access your bill online for free, as well as see details about duties, taxes, and other bill-related information.

Check Bill with Consumer ID

You also have the other option to check your LESCO bill using your Consumer ID. To do this, simply insert your 7-digit Consumer ID into the required field on the LESCO bill-checking portal. After entering the ID, click the submit or process button, and your LESCO duplicate bill will appear, ready for you to view, download, or print.

Your Consumer ID is a unique number allotted to every LESCO consumer and can be found in the top left corner of your electricity bill. By following these steps, you can easily access your bill without needing your reference number. This method allows you to quickly check and download your LESCO bills for free using just your Consumer ID.

How to find Reference Number or Customer ID?

If you’re a new customer of Lesco, don’t worry if you haven’t received your first bill yet. You can always contact the helpline to confirm your Reference Number and Customer ID. For regular consumers, these numbers can be easily found on your physical bill, usually in the top left corner. The Reference Number is a 14-digit number, and the Customer ID is a 7-digit number. In case you have trouble finding them, just compare the image on your bill with the highlighted areas near the TARIFF section for guidance and comfort.

Additionally, you can use the LESCO online portal to access past bills. Enter the Reference Number, click the submit button, and within a few seconds, your duplicate LESCO bill will be shown on the screen. This method works whether you are checking a new or old bill, ensuring you can always find your details.

Old Bills

To find your LESCO Reference Number and Customer ID, the easiest way is to check your old bills. These numbers are usually printed in the top left corner or sometimes in the top right corner of the bill. Each bill contains a unique combination of numbers that identifies your LESCO account, and examining your prior bills will reveal both the reference number and customer ID.

The simplest way to find this information is by doing a careful examination of a paid bill at home. The details are always printed on the top right or left corner, offering a straightforward solution to your problem of locating these essential numbers without any worry.

LESCO Online Portal

To access an old bill, visit the LESCO online portal and select the View Bill option. You’ll need to provide the required information, such as your name, ID card number, and address. Once you enter these details, your bill details along with your Reference Number and Customer ID will be displayed. This official govt. site allows you to easily check your bill updates and account summary.

If you’re looking for a previous bill, simply enter your 14-digit consumer number, along with your name and address details. The portal will quickly search your account, and the account details—including the Reference Number, Customer ID, and full account summary—will be shown on the screen. This method is convenient for checking bills from previous months without any hassle.

Customer Services Centre

If you’re unable to find your Reference Number or Customer ID, visiting a LESCO customer service center can provide the help you need. Simply bring a copy of your NIC or National Identity Card along with any LESCO bill you have. The customer service representative will assist in retrieving your details, ensuring you can access your bill for payment purposes. These centers are located in various regions, so you can visit the one nearest to you for quick support.

In cases where other methods fail, visiting a customer service center is crucial. The representative will use your valid CNIC to help you find your Reference Number and Customer ID, which are necessary for checking your LESCO bill and making online bill payments. This personalized assistance ensures that all customers can access their account information with ease.

Your CNIC ( National ID card)

You can retrieve your LESCO bill by using your CNIC (National ID card) in two main places. The first option is to visit Customer Service Centers, where representatives can help you find your Reference Number and Customer ID. The second option is through the Customer Complaint Management System, where you can enter your CNIC to access your bill details quickly. Both methods provide reliable ways to ensure you can always get your bill when needed.

Customer complaint management system (CCMS)

The Lahore Electric Supply Company provides a facility through the Customer Complaint Management System (CCMS) to help you easily check your Reference Number. To use this service, simply visit the CCMS portal and select the complaint management option from the drop-down menu. Then, enter your National ID card number (CNIC), and your LESCO bill along with the Reference Number will be displayed. This method allows you to get your bill quickly by entering the provided number, making it a fast and efficient way to access your bill.

LESCO Bill Payment Methods

LESCO provides various convenient and time-efficient ways for customers to pay their electricity bills, offering both online and offline payment options. Customers can easily submit their bill payments through several methods, allowing them to choose the option that best suits their needs.

For online payments, LESCO users can pay through mobile banking apps, internet banking, or dedicated online portals. These platforms also offer bill tracking and verification features to ensure the bill is paid. For those preferring offline methods, LESCO allows payments at banks, post offices, or authorized payment centers. Customers can opt for whichever payment method is most convenient for them.

Pay Offline

You can pay your LESCO bill offline by visiting commercial banks or post offices. Simply bring a printed copy of your bill to any branch of these institutions to complete the payment. This conventional way of paying utility bills is still widely used.

Additionally, you can make offline payments at nearby shops, Easypaisa, JazzCash retailers, or Customer Care Center’s. Electricity consumers can also pay their LESCO bills using a bank draft or cheque at these locations.

LESCO Bill Payment with Bank

Commercial, registered banks collect LESCO bill payments at their branches. Customers can visit the nearest bank branch to pay their bills using cash, cheque, or bank drafts. This offers a convenient offline method for settling electricity bills.

To pay your LESCO bill, simply visit a designated bank branch, submit the bill and the payment amount at the counter. Payments can be made in cash, by cheque, or through online banking services provided by the bank.

Through Bank App

Many banks offer online banking services that allow you to pay LESCO bills without visiting a branch. Simply log in to your bank’s online portal or mobile app, and you can easily make your payments from anywhere.

LESCO Bill Payment By Faisal Bank App

To submit your LESCO bill payment through the Faisal Bank App, follow these steps:

Login to your Faisal Bank App.
Click the toggle bar at the top and select the Transfers & Payments option.
Under the Payment tab, click on the Electricity option.
Choose LESCO from the list of service providers.
Enter your Consumer Number.
Finally, click the Confirm button, and your bill will be paid via the Faisal Bank App.

This process allows you to pay your LESCO bill quickly and easily through the mobile app.

Bill Payment with ATM

LESCO, always striving to utilize new technologies for the betterment and ease of its customers, now allows bill payments through ATMs. This is a great step that enables customers to pay their bills quickly at designated ATMs of selected banks.

To pay your LESCO bill, visit any ATM, insert your ATM, debit, or credit card, select the bill payment option, and follow the on-screen process to complete your payment.

Bill Pay Through ATM

Visit Any ATM: Go to the nearest ATM at your bank.
Insert Your Debit Card: Place your card into the ATM slot.
Enter Your PIN: Input your 4-digit ATM PIN to access the menu.
Select Bill Payment Option: From the menu, choose Bill Payments or a similar option.
Choose Utility Bills: Select Electricity and then LESCO from the list of billers.
Enter Your Bill Reference Number: Input your 14-digit LESCO reference number.
Confirm the Payment Details: Verify the bill amount and other details shown on the screen.
Complete the Transaction: Confirm your payment to settle the bill.
Collect Your Receipt: Take the printed receipt for your records.

This method offers a quick and convenient way to handle your LESCO bill payments without having to visit a bank branch.

Post Offices

LESCO customers can easily pay their bills at any post office in Pakistan. Post offices accept payments through cash, cheque, bank drafts, and even debit or credit cards. This provides a convenient way for customers to settle their bills offline without visiting a bank.

LESCO Bill Payment At Customer Service Center

For added convenience, LESCO has opened customer service centers where customers can visit to pay their bills. At these centers, customers can make payments using cash, cheque, bank drafts, or debit/credit cards. The centers also provide additional services, such as checking meter readings or the units consumed before the bill arrives. Customers can also register for the LESCO SMS Service by visiting these centers to receive bill and meter reading updates.

To pay your bill, simply visit a LESCO customer service center, and you can submit your payment using any of the accepted methods, such as cash, cheque, or credit/debit card.

Pay Online

For a hassle-free experience, LESCO offers multiple online payment methods. You can pay your LESCO bill online through bank portals, Easypaisa, or JazzCash. Simply log in to your online banking service or mobile wallet app to settle your bill. LESCO supports payments through mobile banking apps, credit/debit cards, and even wallets like Daraz Wallet.

For added convenience, you can pay through designated ATMs by selecting the relevant options, or use your bank’s mobile app. This gives you the flexibility to choose the most convenient method to make your payment, whether it’s through digital banking, mobile wallets, or internet banking.

LESCO Bill Payment With Mobile Banking

Customers can easily use their bank’s mobile app to pay LESCO bills through online banking. This convenient method allows users to manage and settle their electricity bills directly from their smartphones without the need to visit a bank or payment center.

To pay your LESCO bill using your mobile’s banking app, simply log in to your app, navigate to the bill payment section, select LESCO, and follow the steps to complete the payment. This method provides convenience and flexibility, enabling you to make payments anytime, anywhere.

Pay LESCO Bill Through Easypaisa / JazzCash (2024)

LESCO now allows customers to conveniently pay their bills using Easypaisa or JazzCash mobile wallets. Customers can simply enter their reference number and the bill amount within the mobile app to make their payment.

Pay LESCO Bill With Easypaisa (2024)

Open the Easypaisa app on your smartphone and login to your account using your PIN or biometric login.
Navigate to the Bill Payment Section from the main menu.
Click on Bill Payments, then select Utility Bills, and choose LESCO from the list of utility providers.
Enter your 14-digit LESCO Reference Number and confirm the bill amount and due date.
Complete the payment by clicking the Pay button and authenticating with your app PIN or biometric login.
After confirming the transaction, you will receive a payment receipt in the app and via SMS for your records.

Alternatively, you can use the manual procedure by dialing *786# and following the steps to pay your bill without needing to use the app.

Pay LESCO Bill With JazzCash (2024)

Login to the JazzCash mobile app.
Go to the Utility Bill Payment section and select Electricity.
From the list of providers, choose LESCO.
Enter your 14-digit Reference Number and click on Fetch Bill to view the details.
The app will display the bill amount, due date, and billing month.

Confirm the payment by pressing the Pay Now button to complete the transaction. Both methods are customer-friendly, offering quick and easy ways to manage your LESCO bill payments using mobile wallets.

Digital Banking

One of the most trusted and secure ways to pay your LESCO bill online is through digital banking. You’ll need to have an account with a bank that offers digital or mobile banking services.

Simply sign in to your digital bank account using your accurate credentials. From there, choose the utility bill type and the distribution company (LESCO), then click on the Pay Bill tab. After entering your bill reference number, select your preferred payment mode. You will receive a payment receipt instantly via email, confirming the successful transaction.

Daraz Wallet

Daraz has also launched an online bill-pay service, allowing users to pay their utility bills with ease. To use this service, go to Daraz Wallet, create an account if you don’t have one, and click on the Pay Bill section. Select the Distribution Company (LESCO), then enter your Account Number in the input field. After choosing your payment mode, click Confirm to complete the process. This hassle-free service makes paying bills through Daraz convenient and quick.

Areas Covered Under LESCO

LESCO (Lahore Electric Supply Company) supplies electricity to five key districts in Punjab. The company’s jurisdiction includes both urban and rural areas, playing a crucial role in providing electricity to the following cities:

Lahore
Okara
Sheikhupura
Nankana
Kasur

LESCO ensures that these regions receive a reliable supply of electricity, serving a large population and covering an extensive geographic area.

Operational Circles

LESCO is divided into 8 Operation Circles to ensure the smooth supply and management of electricity. These circles are further supported by the Project Construction Circle and the Grid System Operations (GSO) Circle. Each Operation Circle is further divided into divisions and sub-divisions to enhance management efficiency and electricity distribution across its jurisdiction.

Circle	Divisions	Sub-divisions
Central Lahore Circle	5 Divisions	31 sub-divisions
Eastern Lahore Circle	4 Divisions	23 sub-divisions
Okara Circle	4 Divisions	23 sub-divisions
South-Eastern LHR Circle	4 Divisions	26 sub-divisions
Sheikhupura Circle	4 Divisions	18 sub-divisions
Kasur Circle	5 Divisions	30 sub-divisions
Nankana Circle	4 Divisions	16 sub-divisions

These operational circles and their structure play a crucial role in maintaining the reliability and efficiency of electricity services throughout the regions under LESCO’s control. The division into smaller units allows for better management of the vast area that LESCO serves.

Types of Connections Offered by LESCO

LESCO provides a variety of connections to meet the diverse needs of its customers. These include:

Domestic (for households and residences)
Commercial (for businesses and commercial establishments)
Industrial (for factories and industries)
Agriculture (specifically for farming needs)
Tube-well (for irrigation purposes)
Temporary (for short-term usage)
General Services (for other non-specific uses)
Residential Colonies (for large residential complexes)
Street Lights (for public street lighting)

These connection types ensure that LESCO can cater to the specific electricity requirements of various sectors, providing tailored services to its customers.

LESCO New Connection Apply Procedure

If you’re interested in obtaining a new connection, LESCO offers two convenient options for the application process. You can either fill out the application form online through the ENC (Electricity New Connection) portal and submit the necessary documents to the relevant division office, or you can download the application form from the website and visit the division office in person to apply. This process also applies if you need to change the name or load on an existing connection.

For those who want to get a new connection, it’s simple and transparent. You can easily fill out the form online, send the relevant documents to the division office, or visit in person for a more direct approach. The LESCO website provides all the detailed instructions you need under the “Applications” section, ensuring a smooth process whether you’re applying for a new connection or making changes to an existing one.

How to Check Load-Shedding Schedule?

With the growing shortage of electricity, the problem is getting more severe as the demand rises faster than the supply. This results in load management, commonly known as load shedding, to prevent system overloads during peak hours. LESCO provides a load shedding schedule to help consumers plan their electricity usage and reduce the stress of unexpected power outages.

To check the LESCO load shedding schedule for 2024, visit the official LESCO website. There is a dedicated page where you can find the specific schedule based on your area. Keep in mind that the duration of outages may vary depending on factors like weather conditions, such as storms, hurricanes, or heat waves, and maintenance issues. Regular updates on the schedule will help you manage your daily routines and plan for possible disruptions.

In addition to checking the schedule, you can also calculate your LESCO bill using the Bill Calculator provided on our website homepage. This tool gives you accurate estimates of your electricity consumption. Load shedding occurs for several reasons, including WAPDA’s insufficient electricity generation, maintenance issues, such as repairs at plants and grid stations, and even fuel shortages. Staying updated on the schedule will help you better manage tasks and prevent system overload during high-demand periods.

LESCO Peak & Off-Peak Hours

LESCO (Lahore Electric Supply Company) has specific peak hours during which electricity demand is highest, leading to a slight increase in the cost per unit. These peak hours vary throughout the year and can significantly impact your electricity bill if consumption is high during these times. It’s advisable to limit electricity usage during these peak hours to avoid a substantial increase in your bill.

Here are the peak hours for LESCO in 2024:

December – February: 5 PM to 9 PM (4 hours)
March – May: 6 PM to 10 PM (4 hours)
June – August: 7 PM to 11 PM (4 hours)
September – November: 6 PM to 10 PM (4 hours)

The remaining hours of the day are considered off-peak. During peak hours, the tariff is higher, so it’s recommended to use less electricity during these times to avoid increasing your bill. You can also use the bill calculator provided by LESCO to help you calculate your monthly bill, factoring in both peak and off-peak usage.

LESCO Peak Hours (Rates)

During peak hours, the cost of electricity is higher due to high consumption. Off-peak hours offer lower rates as demand decreases. Understanding these periods can help you better manage your electricity usage and control your bill.

Peak hours are the times when electricity demand is highest, leading to a higher cost per unit.
Off-peak hours have lower electricity costs as consumption is generally lower.

It’s important to note that using electricity during peak hours can significantly increase your monthly bill. To manage costs effectively, try to reduce your usage during peak hours and shift energy-intensive tasks to off-peak hours when rates are lower.

To check the exact rates for peak and off-peak hours, you can visit the official LESCO website or use the bill calculator to get an estimate of your monthly electricity charges based on your consumption patterns.

LESCO Tariff and Billing Information

Understanding the tariff structure is critical for managing your electricity bills with LESCO. The company provides several tariffs based on usage and the type of connection, such as domestic, commercial, or industrial. Every time you use anything, you have to pay a price, and the same applies to electricity. Each bill includes not only the cost of electricity but also various taxes like General Sales Tax (GST) and other government-imposed fees, including miscellaneous (MIS) charges. Knowing these details helps you better understand your bill.

LESCO’s tariff structure is designed in slabs, meaning consumers are charged higher rates as their electricity usage increases. This structure helps compensate for the cost of high consumption. LESCO aims to provide shelter to low-income consumers, who are placed in the protected consumer category with lower rates. Unprotected consumers, on the other hand, pay higher rates to cover operation costs. This ensures that LESCO meets its financial needs while supporting lower-income households.

To study in detail the tariff rates, taxes, and other charges, visit the Tariff Rate section on LESCO’s website. This transparent structure plays a pivotal role in shaping the power consumption habits of households and businesses, helping to manage energy costs while fostering a more sustainable future for Lahore and surrounding areas.

Protected Users

Consumers who consistently use 200 units or less of electricity monthly for 6 months are classified as protected consumers. These users fall under a special tariff category where they are less affected by price hikes in electricity rates. They enjoy the privilege of not having to bear the burden of fuel price adjustments that occur every quarter, making their electricity costs more stable and low compared to other categories.

Un-Protected Users

A user who consumes more than 200 units monthly is categorized as an unprotected user. These consumers must bear higher prices as the unit rates increase with the number of units consumed. They are also required to bear fuel price adjustments every quarter and pay additional taxes along with the increased electricity prices.

LESCO Bill Slabs

LESCO has introduced a slab system to protect low-income users who have low electricity usage. Under this system, a consumer who consumes a lower number of units pays a low price for their electricity. However, as the usage increases, the rates increase as well. When a consumer shifts to a higher slab, their bill increases significantly, reflecting the higher rates for greater consumption. This system is designed to ensure that those with lower usage are not heavily burdened by high electricity costs.

Taxes in LESCO Bill

Your LESCO bill includes various taxes and surcharges that impact the total amount you pay each month. One of the most common is the F.C. Surcharge (Financing Cost Surcharge), which started on 10th June 2015. It is applied at a rate of 0.43 paisa per unit to cover the debt servicing for Power Holding Private Limited.

For example, if you’ve consumed 100 units, this surcharge will amount to 43 rupees. Another key tax is the General Sales Tax (GST), which is currently charged at 18% on the electricity cost, up from 17%, effective from March.

Additional charges include the Fuel Price Adjustment (FPA), which depends on fuel costs for power generation by private companies and varies based on market prices. There’s also the TV Fee, a fixed charge of Rs. 50 (previously Rs. 35) collected by the Finance Ministry for Pakistan Television (PTV).

Furthermore, the TR Surcharge (Tariff Rationalization) is calculated based on the difference between the tariff determined by NEPRA and the government’s tariff. If the difference is positive, the customer pays the Government of Pakistan (GOP); if negative, the distribution company covers the cost. Lastly, the Quarterly Tariff Adjustment (QTA) is applied every three months as per NEPRA’s instructions to account for financial fluctuations.

Electricity Duty

The Electricity Duty is a tax levied by the Federal Government and Regulatory Authorities to raise funds for the development and maintenance of the electricity infrastructure. This tax is calculated as a percentage of the total units consumed during the month and is included in your bill under the taxes section.

Fuel Price Adjustment (FPA)

The Fuel Price Adjustment (FPA) covers the cost of electricity generated using fuel sources like crude oil. This charge is imposed by NEPRA to balance variations in fuel prices in the local market. The amount fluctuates depending on the cost of fuel at the time, meaning it can increase or decrease your bill significantly based on market conditions.

F.C surcharge

The Financing Cost Surcharge (FC-SUR) was introduced on 10th June 2015 to ensure the collection for debt servicing of Power Holding Private Limited. This surcharge applies to the consumed units of electricity and is calculated at 0.43 paisa per unit. For example, if you use 202 units, the FC surcharge will be 202 x 0.43 = 86.86 rupees. This charge helps cover infrastructure maintenance and other financing costs.

TV Fee

The TV Fee is an additional fixed charge in your bill to support Pakistan Television (PTV). This fee has recently been increased from Rs. 35 to Rs. 50. It is a mandatory fee collected to support public broadcasting services.

Quarterly Tariff Adjustment

The Quarterly Tariff Adjustment (QTA) is applied four times a year, covering three months of billing at a time. This adjustment is based on the instructions provided by NEPRA to balance fluctuations in the power sector’s financial requirements. The adjustments affect your bill depending on changes in the overall electricity costs.

General Sales Tax (GST)

The General Sales Tax (GST) is a standard tax applied to the electricity cost in your LESCO bill. Currently, the GST ratio is 18%, which was increased from 17% in March. This tax is calculated based on the total units consumed and added to your bill accordingly.

TR Surcharge

The TR Surcharge relates to the Tariff Rationalization imposed by NEPRA and the Government of Pakistan (GOP). This surcharge is calculated based on the difference between the NEPRA-determined tariff and the government’s tariff. If the difference is positive, the customer pays the GOP, often labeled as a “Subsidy”. If the difference is negative, the Distribution Company covers the cost through the Inter DISCO Tariff Rationalization Surcharge (IDTR SUR).

How to Reduce Your Bill

If you’re worried about a high bill, there are several ways to assist in decreasing it efficiently. Start by checking your appliances—if they are outdated or old, they may use more energy, which results in a higher bill. Consider replacing them with new, energy-efficient models to reduce consumption. Make it a habit to turn off extra lights and unplug electric appliances when they are not in use. Even when not in use, some devices still consume energy just by being plugged in.

To further reduce your bill, avoid using heavy energy-consuming devices like irons, fridges, air conditioners, and water pumps during peak hours when time charges are higher. Focusing on reducing peak-hour consumption and performing regular maintenance of electric devices ensures they are working at their best and consuming less energy. Following these instructions will help keep your bill low, possibly putting you in the low slab category. By following these guidelines, you can see your bill decrease significantly.

Bill adjustment and Lesco Bill Installment Plans

Valuing the convenience of its customers, Lahore Electrical Supply Company (LESCO) provides flexibility with payment extensions and installment plans to help customers manage payments during times of difficulty. With the recent surge in the price of electricity, it may not be easy for some low-income consumers to pay their bills on time. LESCO has issued policies to allow authorities to facilitate customers by offering installments and due date extensions. This can prevent service connection cuts after ten days of non-payment.

Competent Officer	Extension of due date for payment of bills	Installments of Bills
SDO/AM(O) RO/AM(CS)	Maximum 03 days for bills up to Rs. 50,000/-	03 monthly installments for amount of bill up to Rs. 50,000/-
XEN/DM(O)	Maximum 03 days for bills up to Rs. 200,000/-	03 monthly installments for amount of bill up to Rs. 200,000/-
SE/Manager (O)	Maximum 05 days for bills up to Rs. 500,000/-	04 monthly installments for amount of bill up to Rs. 500,000/-
Director Commercial	Maximum 05 days for bills up to Rs. 1000,000/-	05 monthly installments for amount of bill up to Rs. 1000,000/-
CSD	Maximum 08 days for bills up to Rs. 20 Million	12 monthly installments for amount of bill up to Rs. 20 Million
CEO	Maximum 10 days for all amount	Full powers for all amount

To avoid penalties such as a late surcharge, customers who can’t pay their bill by the due date can request an extension or apply for installments. This facility is available once a year, and customers need to follow specific procedures, including contacting competent officers to adjust the relevant amount and arrange for the extension or installments. These options can be selected through the online portal or at a customer service center to ease the payment process and maintain uninterrupted service.

How to access and use the LESCO Helpline?

LESCO provides a dedicated helpline for addressing issues related to billing, payments, and other services. Customers can also sign up for the SMS service to receive bill alerts directly to their phones, keeping them informed about the status and due dates of their bills.

If you have trouble finding your reference number or customer ID, visit the nearest customer service center with your ID card, and they will assist in retrieving your information. Additionally, you can visit the Awareness page on LESCO’s website to read more and open the resources that help you better understand the services.

LESCO Helpline and Complaint Numbers:

Helpline: 111-000-118
Complaint Number: (042) 99204801
Johar Town: (042) 35272443
Faisal Town: (042) 35164041
Rustom Park: 0320-0525511
DHA Lahore: (042) 37460390
Helpline (SMS): 8118

LESCO is committed to addressing customer concerns promptly and aims to provide efficient solutions. They welcome feedback to improve their services and offer guidance on utilizing various services effectively. Keeping the lines of communication open helps customers stay informed and allows LESCO to better serve their needs.

You can also access the Complaint Management System (CCMS) to check your reference number by entering your National ID card (CNIC) and getting your bill quickly.

How to Use the LESCO Helpline

Dial the LESCO Helpline

Start by dialing the LESCO Helpline at 111-000-118. You will be prompted to select your language of choice and will then be guided through a series of options depending on the nature of your query.

Speak to the Representative

If you are unable to find the relevant option from the menu, you can speak directly to a customer service representative by pressing the relevant key on your phone.

Provide Your Details

Once connected, the customer service representative will ask you to provide your name, LESCO account number, reference number, and any other details related to your query.

Get Assistance

The representative will then assist you by providing the necessary information and guidance based on your query.

How to Track Complaints against LESCO using CCMS

Once you’ve registered a complaint, tracking it is straightforward using the Reference Number provided at the time of filing. The Complaint Management System (CCMS) allows you to easily stay informed about the resolution process.

Steps to Track Your Complaint

Visit the LESCO CCMS page.
Enter your Reference Number provided at the time of complaint registration.
Click the Track Complaint option.
The system will display the current status and updates on the progress of your complaint.

This method ensures that you can keep track of the complaint’s progress and stay updated on its resolution.

LESCO Head Office and Support Numbers

If you’re facing problems with your electricity or need help understanding your bill, you have two convenient options for assistance. The LESCO headquarters is located in the business district of Model Town, Lahore, and you can visit the main office at Office 22, Block A, Queen’s Road, Mozang Chungi between 8 a.m. and 4 p.m.. This is a great option if you prefer to handle issues in person.

Alternatively, if you can’t visit in person, you can contact LESCO by phone. Simply dial 0800 001 18, and someone from their team will assist you in resolving your bill issues or answering any other queries. This support line is available during office hours, making it easy to get help without leaving home.

CNIC Registration at LESCO

LESCO offers a service through its official website that allows customers to easily change or update their personal information linked to their electricity connection. If you’ve recently updated your Computerized National Identity Card (CNIC), changed your address, contact number, or even your name, this service ensures that your information stays accurate and up-to-date.

To register or update your details, simply fill out the online registration form on the LESCO website. This process helps you keep your electricity bill and connection records correct and aligned with your current CNIC and other details. The service is especially helpful for those who have recently made changes to their personal information.

About LESCO

Lahore Electric Supply Company (LESCO), established on March 22, 1998, following the unbundling of the Water and Power Development Authority (WAPDA), plays a crucial role as the lifeline for the progress of its service area. LESCO is responsible for the supply and management of electricity across five districts: Lahore, Sheikhupura, Okara, Kasur, and Nankana Sahib. The company operates under the regulatory oversight of NEPRA (National Electric Power Regulatory Authority) and the Ministry of Energy, Power Division. LESCO’s primary focus is ensuring reliable electricity distribution to both urban and rural areas.

With over 134 sub-stations of 132 kV and several 66 kV substations, LESCO covers an area of approximately 30,000 square kilometers. It provides electricity to more than 4.5 million consumers, including domestic, commercial, agricultural, and industrial users. Many of these customers are located in important industrial zones, such as Shahpur and Bata processing units. LESCO continuously struggles to meet the growing energy demand, ensuring uninterrupted supply while tackling challenges like power theft. To improve efficiency, the company works closely with Law Enforcement Agencies and is upgrading its infrastructure by utilizing the latest technologies, including thermal and hydro-electric power generation.

Additionally, LESCO offers services such as meter readings and tracks units consumed, ensuring accurate billing. The company encourages customers to use its Complaint Management System if they face any issues, reinforcing its commitment to providing efficient, reliable electricity.

LESCO Organizational Structure

LESCO is divided into three main circles to manage its operations efficiently: the Operation Circle, the Construction Circle, and the GSO Circle. This structure allows the company to streamline its electricity distribution, construction, and grid system operations across its service area.

Understanding Your LESCO Bill

Many people have questions about specific fields in their LESCO bills, such as FPA, CR, and Bill Relief. Below are some of the important fields explained to make things clearer:

CR (Credit Amount)

The CR field stands for Credit Amount, which shows the balance carried forward if you paid more than the actual bill in the previous month. This credit will be deducted from your next bill(s). For example, if your bill shows CR -500 and your next bill is 2000 rupees, you will only need to pay 1500 rupees after the 500 rupees credit is applied. It’s like an advance payment that reduces your future bills.

Deferred Bill

The Deferred Bill option allows you to either pay the full amount or postpone payment by dividing the amount into installments, which will be added to the following bills. Importantly, there are no late payment surcharges when you choose to defer the bill. This can be helpful for managing larger bills over time.

PM Relief (Coronavirus Pandemic)

During the Coronavirus Pandemic, the government introduced the PM Relief package for domestic consumers using less than 300 units. Under this scheme, eligible customers could choose whether to pay or defer the bill. If deferred, the bill would be divided into installments with no extra charges. This relief was part of a subsidy package aimed at helping consumers during tough times.

By understanding these key fields, you can better manage your LESCO bill and take advantage of available relief options when necessary.

Frequently Asked Questions

What are Benefits of Checking Your Lesco Electric Bill Online?

There are several advantages to checking your LESCO bill online. It’s a quick and easy way to access your bill at any time, as the service is available 24/7. You can view your bill history, print, or even download the bill for record-keeping or payments. This convenience saves time and eliminates the need to wait for a paper bill.

Why it is useful to Check Online Lesco Bill?

If a consumer is unable to find their monthly LESCO bill or has issues with the address, LESCO provides the facility to download the bill online. By visiting the LESCO website, consumers can instantly check their current or previous month’s bill by entering their 14-digit reference number or customer ID. This online system helps to prevent delays in bill payments and ensures that consumers in Lahore can access their LESCO bill anytime, making it a true blessing for those relying on timely bill payments.

How Can I Check My LESCO Bill?

To check your LESCO bill, simply visit the provided link and enter your Bill Reference Number or Consumer ID. This is completely free and allows you to check your electricity bill with 100% accuracy for 2024.

Can I Download a Duplicate Bill?

You can easily download a duplicate bill by entering your Bill Reference Number or Consumer ID on the website. After accessing your bill, you can save it in PDF format for your records.

What If I Want to Calculate My LESCO Bill?

To calculate your LESCO bill, visit the official site, input required details such as Connection Type and Phase Type, and hit submit for an accurate estimate. Be sure to check details like Off-Peak Units and Meter Rent if applicable.

How Can I Pay My LESCO Bill?

Once you view your LESCO bill, you have multiple online payment options like mobile banking or Easypaisa to quickly pay the amount due.

Can I File a Complaint About My Bill?

If you have issues with your bill, meter problems, or power outages, you can send a message with your Bill Reference Number and issue details to 8118, or simply call 118 for a quick resolution.

Can I Check My Bill by Meter Number?

Unfortunately, you cannot check your LESCO bill using only your meter number. You will need to use either your Bill Reference Number or Consumer ID.

Can I Get My Bill in Installments?

If you have pending dues or arrears in your bill, you can avail of installments. For arrears up to Rs. 2,000, the SDO can approve up to three equal monthly installments.
If your arrears are closer to Rs. 10,000, the XEN can help you arrange up to three equal monthly installments. For amounts near Rs. 100,000, the SE is the one who can provide up to four equal monthly installments.

How Can I Get LESCO Duplicate Bill?

To check your LESCO bill, visit the link and enter your Reference Number or Consumer Number. After entering the details, hit the submit button to access your bill

How to Calculate LESCO Bill?

To calculate your LESCO bill, visit the link and insert the requested details such as Connection Type, Phase Type, Off-Peak Units, Meter Rent (if Applicable), and Service Rent (if Applicable). You’ll also need to input additional information like Areas, the number of TV sets, and applicable Sales Tax exemptions (such as Retailers Exempt, ED Exempt, GST Exempt, ETax Exempt) and Additional Sales Tax for the Marble and Granite Industry. Once all details are entered, press submit to get an estimate of your bill.

How can I complain about the wrong meter reading?

If you notice issues with your meter reading, you can file a complaint by sending a message containing your Bill Reference number, consumer name, and a detailed description of the issue to 8118. Alternatively, you can call 118 for a quick resolution of any meter issues or power outages.

What is the complaint number of LESCO?

111-000-118. (042) 35272443.

Is there any cost to check my LESCO bill online?

Yes, the LESCO online bill check service is completely free. You can easily check your bill online without any charges.

How can I check my LESCO Electricity bill paid status?

To check your LESCO electricity bill paid status, visit the official website and enter your Bill Reference Number or Consumer ID. This will allow you to check if your bill has been paid.

Can We Check Bill by Meter Number?

Unfortunately, you cannot check your LESCO electricity bill using only your meter number. You will need to use your reference number or customer ID to access the bill.

How can I calculate my Lesco bill?

Calculating your bill is easy and simple. Just click on the provided link to calculate your bill online with ease.

Can I check my bill online with the CNIC or meter number?

Unfortunately, you cannot check your electricity bill using your CNIC or meter number. To access your LESCO Lahore bill, you must use your reference number or customer ID, which also includes details like the FPA (Fuel Price Adjustment).

Is it possible to find lesco electricity bill by name, address or ID card number (NIC)?

No, you cannot find your LESCO electricity bill using your name, ID card number (NIC), or address. To access your bill, you must use your reference number or customer ID.

How to change name on lesco electric bill?

The process to change the name on your LESCO electric bill is similar to applying for a new connection. You need to visit the LESCO office, get the required form, and apply for the name change.

What is FPA in lesco bill?

FPA (Fuel Price Adjustment) is a system used to adjust electricity fees based on fuel price fluctuations. The FPA price is linked to the fuel pricing of rental power companies that generate electricity, often from sources like Crude Oil.

Conclusion

With LESCO’s online PDF download, managing your bill has never been easier. Stay up-to-date, view or download anytime, and simplify your billing needs in seconds!